FAQ
FAQ
These answers describe how incola works today and do not replace current USCIS guidance.
Are government filing fees included?
No. incola’s preparation fee is separate from any government filing fee. Government fees are paid directly to USCIS and are not collected by incola.
When do I pay?
Standard Service prices are published on the Pricing page, which is the canonical statement of them. Preparation fees are collected through Stripe at the time you begin an interview. Government and professional fees are separate.
What is incola?
incola is software for immigration preparation. It guides supported interviews, organizes information and evidence, and prepares a package for review and external filing.
What does incola support?
AR-11, documented I-90 branches, an initial category (c)(9) I-765 based on a pending USCIS Form I-485, a standard pending-adjustment Travel Documents application on Form I-131, and Form I-539 (Application to Extend/Change Nonimmigrant Status) for a single applicant. incola does not prepare Form G-28.
Is incola a law firm?
No. incola is a software provider. It does not provide legal advice or representation.
Does incola guarantee approval?
No. incola does not guarantee filing acceptance, processing time, or any USCIS outcome.
Who submits the application?
You handle signatures, government fees, submission, and post-filing work outside incola. If you engage an attorney or accredited representative, they handle those steps as your representative.
Can information be reused?
Account-backed Profile information may be proposed for supported applications. You must review and confirm it before use as a case-specific fact.
Can I save my work?
Preparing a form needs an account, and your interview answers are saved to your workspace so you can return to them from any device. Before you sign in, only your answers to the short guided questions are kept, in this browser.
How are documents handled?
Supported uploads are associated with your preparation record and integrity-checked. See the Privacy Policy for how they are stored, retained, and deleted.
How secure is my data?
incola uses account, authorization, transport, storage, and integrity controls described on the Trust page. No online service can promise absolute security, and we do not claim to.
What if my situation is unsupported?
incola stops rather than start a different application. Review USCIS guidance or consult a qualified immigration attorney or accredited representative where appropriate.
How do I get support?
Email support@incolaforms.com and a person will read it. General legal questions are outside incola support.
What devices and browsers are supported?
The website is designed for current standards-based mobile and desktop browsers.
Start safely
Tell us what you are trying to do.
We’ll check whether one of the forms incola supports fits your situation.